GENERAL
These terms and conditions together with documents referred to in them (together “Terms”) apply to and govern the relationship between you and us when you access and use the website and/or its mobile applications that we own or operate (together “Website”) and participate in, use or access any of the betting or gaming products made available via the Website (together “Services”).
Unless otherwise defined, all references in the Terms to “we”, “us”, “our”, “Company” refer to the operating the Website, while references to “user”, “you”, “your” refer to the person using our Website and/or accessing the Services and accepting these Terms.
You must read, understand and agree to the Terms before using the Website, registering for an Account, or using any of the Services. If you do not understand or agree with any of the Terms then you may not access or use the Website, register for an Account, or use any of the Services. By accessing or using this Website, registering for an Account, and/or otherwise using or accessing any of the Services, you agree to be legally bound by all of the following Terms.
The binding version of the Terms is the English version, but may be also published in a number of languages for information purpose. In the event of discrepancy between the English version of the Terms and any other language version, the English version shall prevail. By accepting the Terms, you warrant that your knowledge of English language is sufficient to fully understand the Terms.
The Website is operated by a limited liability company.
CHANGES TO THE TERMS
The Terms may be unilaterally amended by us at any time at our sole discretion for any or no reason. We will use commercially practicable efforts to notify you of any significant changes by email. However, it shall be your sole responsibility to regularly review the Terms in order to check any possible amendments. Even without the notification, your continuous use of the Website and/or the Services shall be deemed acceptance of all then-current amendments of the Terms as is for the time being without any reservation from your side.
OTHER IMPORTANT TERMS AND POLICIES
Please note that each gaming product (“Game”) available on the Website may be subject to individual Game Rules in which case such rules shall be deemed integral part of the Terms, but solely in terms of using such exact Game. Your using of any Game on the Website shall constitute your acknowledgement and confirmation to us that you have read the supplementary rules concerning such a Game (if any), understand and accept them as is for the time being without reservation from your side. The said rules may be either displayed within a Game interface or be provided in a separate page or section of the Website.
Please note that each game type (for betting service) has its own set of Betting Rules. Ensure you review the guidelines specific to your Game before placing a bet to ensure a seamless experience.
The Services may contain links to third party website that are not maintained by, or related to us, and over which we have no control. Links to such websites are provided solely as a convenience to users, and are in no way investigated, monitored or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us, of, and/or any affiliation with, the linked website or their content or their owner(s). We have no control over or responsibility for the availability nor their accuracy, completeness, accessibility and usefulness. Accordingly, when accessing such websites we recommend that you should take the usual precautions when visiting a new website including reviewing their privacy policy and terms.
Information about the types of information that you provide to us or that we collect from you, what we do with that information, and the use of cookies on the Website can be found in our Privacy Policy.
REGULATORY REQUIREMENTS AND LIMITATIONS
You may access and use the Website, register for an Account, or use any of the Services only if you reached the legal age for gambling under the law applicable to you or you are at least 18 years of age. By accepting the Terms, you warrant that you comply with the above age restrictions and you must immediately leave the Website if you have not yet reached the age of 18.
We do not provide any assurances or warranties with regards to the legality of your use of the Website and/or any Services, particularly in case gambling is prohibited or unregulated in your jurisdiction. It is solely your responsibility to know the laws of your country concerning online gambling and the use of the Website and the Services, at all times. Before attempting to register an Account with the Website and thereafter each time before using it you must verify whether online gambling is legal in your particular jurisdiction. By using this Website and/or any Services, you warrant that you are legally allowed to gamble online. If at any time online gambling in your jurisdiction becomes illegal or otherwise restricted, you must immediately close your Account with the Website and/or stop using any Services.
You must not use our Website and/or any Services, if you are resident of or located in one of the following countries (together “Excluded Jurisdictions”): Australia; Union of Comoros; France and its territories; Germany; Austria; Netherlands and its territories; Spain; United Kingdom; USA and its territories; all FATF Blacklisted countries;
We reserve the right to change the list of Excluded Jurisdictions at our sole and absolute discretion and without forewarning. All such changes will be published on our Website. You must check the Terms regularly to make sure you are not living in or located in any of the Excluded Jurisdictions as updated from time to time.
Apart from the aforementioned Excluded Jurisdictions, please note that some of the software providers represented at our Website prohibit users from certain jurisdictions from placing bets or using their respective software, as listed in additional rules. By accessing such software, you warrant that you are not a resident of such jurisdictions.
YOUR WARRANTIES
You warrant that at all times when accessing the Website and using the Services, and registering for an Account:
You are at least 18 years of age or the legal age for gambling under the law applicable to you.
You are of legal capacity and can enter into a binding legal agreement with us.
You are not a resident of or located in one of the Excluded Jurisdictions.
You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.
You fully understand and accept the risk that, by using the Website and/or its Services, you may win or lose money.
You have not been excluded from gambling – whether voluntarily or otherwise.
You do not use the Website and/or the Services under the influence of alcohol, drugs or other substances.
You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.
You are the rightful owner of the money which you at any time deposit in your Account and (in particular but without limitation) you are not depositing money originating from criminal and/or other illegal activities.
You are not depositing money through a payment method which is not neither in your name or owned by you.
You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.
You must not either attempt to manipulate any market or element within the Website and the Services in bad faith nor in a manner that adversely affects the integrity of the Website and the Services or us.
You have not entered into collusion and will not make an attempt to collude directly or indirectly with other users of the Website or any third party.
All data and information you provided to us is true and correct and you will continue updating this information in case of any change.
You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.
For security purposes you will bear the sole and complete responsibility for keeping the password and other access details and instruments for your Account secret and undertake all measures to avoid their coming into knowledge and/or possession of a third person.
ACCOUNT REGISTRATION AND USER VERIFICATION
In order to use the full functionality of our Website and/or its Services, you will need to register for and open an account (“Account”).
We reserve the right to refuse to register and open an Account to any applicant at our sole discretion and without any obligation to communicate a reason.
To open an Account, you must be over the age of 18 or the legal age for gambling under the law applicable to you. We reserve the right to request proof of age documents from you at any time. Please refer to clause 8 below for information what happens if we discover that you are underage.
It is your responsibility to ensure that at all times you comply with all laws and regulations in any jurisdiction where you are located.
Before using the Services, you must personally complete the registration form and read and accept these Terms.
The following personal information must be provided during the Account registration process:
first name and surname;
date of birth;
residential address;
valid email address and/or contact number;
your chosen username and password.
In order to start betting on the Website or withdraw your winnings, we may require you to become a verified user which includes passing certain checks. You may be required to provide a valid proof of an identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driving license or national ID card), a recent utility bill listing your name and address as proof of residential address, bank statement (together “Checks”).
You accept that we will perform Checks such as identity, credit and other verification checks from time to time before allowing you to do certain things in connection with Account (including placing bets or withdrawing funds) as we may reasonably require by applicable laws and regulations and/or by the relevant regulatory bodies.
You agree that from time to time, upon our request, you may be required to provide us with valid identification documents and/or other documents/information so that we can carry out the Checks, including but not limited to calls/phone, face verification or other such verification. You agree to provide all such requested documents/information and you accept that, until we have received the requested documents/information and satisfied the Checks to our reasonable satisfaction, we are entitled to suspend wagering or restrict your Account in any manner that we reasonably deem appropriate, including by preventing you from placing any bets, or temporarily from withdrawing your funds. If our Checks cannot be completed to our reasonable satisfaction, or we are unable to verify that you are who you claim to be and/or that the payment method used belongs to you and/or that funds in your Account are your funds that are from a legitimate source, we might suspend, and ultimately, close your Account with us.
We may use a recognized third parties’ provider to undertake the Checks on our behalf, including authorized credit reference agencies, identity verification services and/or fraud prevention software. Your personal details may be provided to such third parties in accordance with our Private Policy.
In compliance with anti-money laundering legislation, you need to be aware we may also from time to time require you to provide us with further documents and information relating to the source of deposited funds, your payment method(s), and/ or your personal and/or financial circumstances. These documents may include, but are not limited to:
shareholder dividend statements;
evidence of inheritance;
evidence of rental income;
evidence of sales of assets (property sales).
If we discover that any registration details provided by you are incorrect or misleading, we will have the right either to refuse the registration, or whether you have already successfully registered we will have the right to suspend and, ultimately, close your Account.
DUPLICATE ACCOUNTS
Only one Account per person, per household/address, per email address/phone number, and per IP address is allowed. If we discover that you have opened more than one Account, each such additional Account shall be classified as a “Duplicate Account”.
If we discover that you hold one or more Duplicate Accounts, we will be entitled (in respect of each Duplicate Account):
to close the Duplicate Account, leaving you with only one original Account (unless we have reasons, for example if you have deliberately or fraudulently opened more than one Account, to close all your Accounts) and to treat all bonuses, and all winnings accrued from such bonuses, obtained using the Duplicate Account as void;
to void all unsettled and/or future bets made on the Duplicate Account; and
if we determine, acting at all times fairly, that you have deliberately or fraudulently opened more than one active Account, to retain all or part of the positive balance of the Duplicate Account.
We reserve the right to close any inactive Account.
ACCOUNT DETAILS AND SECURITY
During the registration process we will request a username and password from you for security purposes. The username and password must be kept private and secure by you at all times and must not be disclosed to third parties. You are solely responsible for any kind of action and/or transaction that are made using your Account. Transactions made using your username and password are accepted by us on the understanding that they have been made by you. We shall not be liable or responsible for third parties accessing your Account or for any loses connected with an unauthorised use of your Account; all such unauthorised use will be considered your own use and we accept no liability for monies or information lost or misused. If you believe your username and password are being used by a third party, you must immediately notify our Customer Support team.
You must maintain your Account details up-to-date. If any of your registration details or financial information relevant to your Account change, you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. We will not accept any liability or responsibility for transactions which are declined as a result of incorrect details where you have failed to make us aware of any changes/correct details. Should your payment method be lost, stolen, or any of your credentials compromised, you must notify us immediately by contacting our Customer Support team.
You must not sell or transfer your Account to any other person and you must not buy or acquire accounts of other persons. You agree that any attempt to do so shall be null and void and shall constitute a breach of these Terms. This restriction includes, however is not limited to, a full prohibition on the transfer of any assets of value of any kind, such as, however not limited to, ownership of the accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition of the said transfers includes, however not limited to, the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, association in any way, shape or form.
You may be held liable for all damages suffered by us or any other user of the Website as a result of the use of your username, password or your Account by any other person.
We reserve the right to prohibit the use of usernames it deems inappropriate.
UNDERAGE USER
If we discover (after you have successfully opened an Account) that you are underaged person:
your Account will be closed;
all transactions made via your Account will be void;
all funds deposited by you will be returned to you using the same payment method used for the deposit of such funds, wherever is possible.
DEPOSITS
A minimum and/or a maximum may apply to the amount that you can deposit into your Account in a single transaction using certain payment methods. If applicable, the amounts will be stated on the Website.
Deposits to the user’s Account are made by transfer of money to the Account by way of the payment methods stated on the Website. We might change the forms of payment that we accept from time to time.
We may limit your deposits on any single day.
We further reserve the right to accept certain methods of payment only subject to the fulfilment of certain conditions.
If you decide to accept any of our promotional, bonus or special offer by entering a bonus code during deposit, you agree to the Bonus terms and terms of each specific bonus and/or offer.
Your deposit will be available in your Account as soon as your bank or other payment method authorises the amount you choose to deposit. We give no guarantees about the amount of time needed to complete processing, because it is beyond our control.
We accept no responsibility for any currency exchange conversions, charges or fees levied by your card issuer, bank or financial institution. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit.
Your Account is not insured, guaranteed, sponsored or otherwise by any banking insurance system nor shall it earn any interest. We do not offer any form of credit at any time.
We may use third party payment service providers ("PSPs") to process deposits and withdrawals from your Account. You authorise us to use PSPs, as necessary, to process transactions.
Funds originating from criminal or other unlawful or illegal activities must not be deposited with us.
In compliance with anti-money laundering legislation, we inform you that any transaction equal to or exceeding USD 10,000 (or equivalent in your Account currency) will be documented and reported to relevant regulatory authority.
WITHDRAWALS
You may withdraw cleared funds held in your Account by submitting a withdrawal request in accordance with our withdrawal conditions.
If applicable, the minimum withdrawal amount will be identified on the Website when performing a withdrawal.
You need to wager x3 of your deposit in order to request a withdrawal.
Each withdrawal request will be processed as long as:
all payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
we have completed any Checks on your identity, age and place of residence to our reasonable satisfaction. We may also require you to provide us with further documents and information relating to the source of deposited funds, your payment method(s), and/ or your personal and/or financial circumstances. Where we have requested information from you to carry out the Checks, any delay in providing this information may cause an additional delay when withdrawing funds;
you have complied with any other withdrawal conditions, specific rules and promotional terms relating to your use of the Website and/or affecting your Account (for example, any applicable Bonus terms).
We reserve the right to investigate your Account and gaming activity. Where we have reason to believe you may have violated these Terms or have engaged in an illegal or Prohibited Practice (defined in clause 13 below) we would be entitled to withhold or decline further deposits, withdrawals and/or Game play while we conduct the investigation. You acknowledge and accept that we will void any affected transactions, withhold and/or retain relevant/attributable winnings, and (in the case of Prohibited Practices) suspend and (if applicable in the circumstances) ultimately close your Account with us.
We will attempt to satisfy your wishes in terms of payment method, however, the use of payment method you prefer could not be guaranteed.
Withdrawal processing times vary according to the type of payment method used. We will make reasonable efforts to ensure that transfers in and out of your Account are processed in a timely manner, but we cannot guarantee the amount of time needed to complete processing (or that any estimates will be processed exactly as described), because it is beyond our control.
All transactions shall be checked in order to prevent money laundering. We shall report any suspicious transactions to the relevant competent authorities. If you become aware of any suspicious activity relating to any of the games or anything relating to the Website, you must report this to us immediately. We may suspend, block or close an Account and withhold funds if requested to do so in accordance with applicable law.
WINNINGS AND TAXES
If we mistakenly credit your Account with winnings that do not belong to you, whether due to a technical error, error in the pay-tables, or human error or otherwise, the amount will remain property of us and the amount will be deducted from your Account.
If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by contacting the Customer Support team.
Any applicable taxes and fees in connection with any winnings awarded to you or any other payments made to you via the Website are your sole responsibility.
PLACING BETS
Once you have confirmed your bet the value of your stake will immediately be deducted from your Account balance.
We may refuse to accept the whole or part of any bet at our discretion.
We only accept bets made online via the Website. Bets are not accepted in any other way, including by email, post or phone, and will not be valid if received in such a way.
It is your responsibility to ensure that the details of your bet are correct. Once a bet has been confirmed by us, you cannot cancel or change it without our consent. If you have placed a bet and wish to cancel or change it, please contact us and we will consider your request, although any decision will be at our reasonable discretion.
We may vary the maximum and minimum stake amounts that apply to particular Services and these will be updated in the applicable Game rules on the Website. It is your responsibility to check these each time you log in.
PROHIBITED PRACTICES
The following practices are considered "Prohibited Practices" and will constitute a material breach of these Terms:
if you are accessing (or attempting to access) the Website and/or Services whilst located in any Excluded Jurisdictions (including if you use a VPN or any similar technology to disguise your location);
if you use a payment method of any kind which is not in your name to deposit into your Account, irrespective of whether you have the payment method owner’s authority to do so;
if you use a stolen, cloned or otherwise unauthorized payment method as a source of funds in connection with your Account, or if you deposit money originating from non-legitimate, criminal and/or other illegal activities;
if you manipulate any promotion, bonus or special offer functionality;
if you use the Website and/or Services other than for your personal use;
if you allow or permit (whether intentionally or unintentionally) someone else to use your Account;
if the name registered on your Account does not match the name on the payment method used to make deposits on that Account;
if we have reason to believe you are involved in collusion or cheating of any kind;
if your Account is being used in any manner which we consider (acting reasonably) to be fraudulent, dishonest or criminal;
if you provide any false, incorrect, incomplete or misleading registration details to open your Account, or make any subsequent changes to such information which are false, incorrect, incomplete or misleading (including, without limitation, to circumvent self-exclusion) (except where you provide any incorrect or misleading information in order to pass relevant age-verification Checks, which situation will be delt with as described in clause 8 above);
if you provide any false, incorrect, incomplete or misleading documentation, including to complete our Checks (as defined at clause 6 above);
if you employ or make use of a system (including machines, computers, software or other automated systems such as ‘bots’) to gamble with us or to circumvent or exploit our gaming systems;
if we have received a charge-back and/or a reversal in connection with your Account;
if you seriously breach the Terms in any other way.
You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of your Account, the Website and/or the Services.
We will take all reasonable steps to prevent and detect Prohibited Practices and to identify the relevant players concerned if they do occur. Notwithstanding the foregoing sentence, however, we will not be liable for any loss or damage which you may incur as a result of engaging in any Prohibited Practices. Furthermore, you agree that you will be responsible for any losses, expenses or other costs that we incur as a result of any Prohibited Practices on your part.
If you suspect a person is engaged in any Prohibited Practice, you must report it to us as soon as possible by getting in touch with our Customer Support team.
PROMOTIONAL AND BONUS ABUSE
We have a zero-tolerance policy towards bonus abuse, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses and/or associated winnings from Accounts that we suspect are involved in such activities or behaviours.
We reserve the right to review transaction records and logs at our discretion from time to time. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that are promotional and/or bonus abuse we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or suspend your access to the Website and/or block your Account.
SUSPENTION/CLOSURE OF YOUR ACCOUNT
We are entitled to close your Account at any time for any reason without any prior notice. Any balance in your Account at the time of such closure will be paid back to you, except that:
a) if you have engaged in illegal activity, we are under no obligation to pay to you any funds that may be in your Account; and
b) if we discover or have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice then we will withhold all or part of the balance and (if applicable) recover from your Account deposits, payouts, bonuses, and/or any winnings, in each case to the extent attributable to those Prohibited Practices.
We reserve the right to suspend your Account where we have reason to believe that you have engaged in any Prohibited Practice and your Account will remain suspended while the matter is investigated and we may contact you to request further information/documentation from you. If our investigation results in our decision (acting reasonably) that the issue has been resolved to our satisfaction, we will lift the Account suspension. If our investigation results in our decision (acting reasonably) that you have engaged in any Prohibited Practice, we will close your Account.
We may suspend or close an Account if you are not or we reasonable believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Services or if we have other reasonable grounds to do so. We may not always be able to give you prior notice.
Your funds cannot be accessed or withdrawn during periods of suspension, and any balance will remain in the Account pending completion of our investigation.
We may also from time to time restrict, suspend, or close your Account if required to do so for regulatory or legal reasons and/or to comply with the terms of our license.
You may close your Account at any time by using your Account settings or by getting in touch with our Customer Support team.
Upon Account closure by you, any funds in the Account will be remitted to you except where the Terms permit us to withhold payment.
LIMITATION OF LIABILITY
We try hard to provide our users with a high quality gaming platform but we cannot guarantee that our Website and the Services will at all times perform correctly. Various kinds of mistakes and errors can occur, technical, human and otherwise, and you understand and agree that we can only provide the Services to you, and you must accept them, in the condition that we make them available from time-to-time.
You use the Website and the Services entirely at their own risk. Unless otherwise stated and to the maximum extent permitted by law, this Website and all its Services and contents, the Software, the Games offered and the information on or relating to the Website are provided "as is" and "subject to availability", without any warranty of any kind, express or implied.
In particular, we do not warrant that the Website and the Software will meet your wishes or requirements, will not be subject to interruption, will at all times be appropriate, secure or free from errors and bugs and will be non-infringing on the intellectual property rights of third parties. We cannot guarantee that any malfunctions will be resolved.
In connection with the above, you acknowledge that we, our directors, employees, agents, suppliers and partners cannot be held liable for the Services offered or information provided, for any damage or loss that you may suffer directly or indirectly, or for any immaterial damages, such as lost profits, loss of opportunity, profits, loss of use, loss or alteration of data or costs incurred in acquiring substitute goods or services, as a result of the use or operation of the Website and/or Services or the data accessible through the Website, even if we have been advised of the possibility of such damages.
We will also not be liable if, for any reason, beyond our control, one or more game Services are eventually changed, postponed or canceled or become temporarily unavailable due to maintenance or updates.
We also reserve the right to interrupt or suspend one or more Games or Services offered on the Website at any time for no reason. We are not liable for this and you can therefore not claim any compensation of any kind.
In the event of system errors occurring during the verification or at the level of Software functions or components, neither we nor our supplier of the Software shall be held liable by the user or any third party for any costs, expenses or losses arising from such errors. In the event of such errors, we reserve the right to remove all Games affected by the Software and the Website, to cancel all Games affected by such error, including cancellation of all user winnings that attributable to such error and to take any other action necessary to correct such error.
IT FAILURE
We cannot be held responsible for a wager not being placed or an offer not being matched, or you being disconnected from the Website, including but not limited to computer malfunctions, IT failure and failure of telecommunications services or internet connections.
RESPONSIBLE GAMING
We recognize that gambling can become a problem for some users. As part of our Responsible Gaming Policy, we provide our users with the facility to exclude themselves from using the Website and/or the Services.
We encourage you to read our Responsible Gaming Policy which provides details of the tool we offer.
We also encourage you to seek help or support if you are in any way uncomfortable or concerned with your gambling, and you will find details of third party services and organisations who you can contact.
Although we will use all reasonable endeavours to enforce our responsible gaming tool, we do not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Services with the intention of deliberately avoiding the relevant measures in place and/or we are unable to enforce our measures/policies for reasons beyond our reasonable control.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in and to the Website, its contents (including the Services and any software) and the material published on it (together "Website Content") shall remain at all times vested in our Company or our licensor/s.
You may only use the Website Content for your personal non-commercial use and strictly in accordance with the Terms. Any other use is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of any of the Website Content. Any unauthorised use or reproduction may result in legal action being taken against you.
NOTICES
All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website.
All communications and notices to be given under these Terms by us to you shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to your registered email address we hold on our Website. The method of such communication shall be in our sole and exclusive discretion.
From time to time, we may contact you by email for the purpose of offering you information about betting, unique promotional offerings, and other information from www.doncash.com. You agree to receive such emails when you accept these Terms. You can choose to opt out of receiving such promotional offerings from us at any time by submitting a request to the Customer Support team.
COMPLAINTS AND DISPUTES
If you have any concerns or questions regarding these Terms, you should contact our Customer Support team via the links on the Website and use your registered email address in all communication with us.
Complaints are handled by Customer Support team and could be handled to other departments of the Company in cases when the Customer Support team cannot solve the case immediately. You will be reasonably informed about the state of your complaint.
NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH.
We shall use our endeavours to deal with your complaint within a reasonable time.
In the event of a dispute arising between you and us our Customer Support team will attempt to reach an agreed solution. Should our Customer Support team be unable to reach an agreed solution with you, the matter will be escalated to our management.
Should all efforts to resolve a dispute to your satisfaction have failed, the you have the right to have the dispute settled via arbitration.
ASSIGNMENT
Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Services by posting written notice to this effect on the Website.
SEVERABILITY
In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
ENTIRE AGREEMENT
The Terms and any document expressly referred to in them and any guidelines or rules posted on the Website represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.